Refund policy

Return and Refund Policy

Effective date: October 17, 2026

All Sales Final

Please choose your artwork carefully. Except where required by applicable law, all sales of prints and original artwork are final. We do not accept returns, exchanges, or refunds for a change of mind, an incorrectly selected size, frame, mat color, or artwork, or a decision that the artwork does not suit your space.

Prints are produced individually after an order is placed. Please review your selections and delivery information before completing your purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your artwork promptly upon delivery. Shipping damage, visible defects, or receipt of an incorrect item must be reported through our Contact page within 15 calendar days of delivery.

This reporting period allows us time to review the documentation and submit print claims within Printumo’s 30-day deadline.

Please provide:

• Your order number and delivery date
• A description of the problem
• Photographs showing the entire artwork and close views of the damage, defect, or incorrect item
• Photographs of the exterior shipping container and inner protective packaging
• Photographs of the shipping label and barcode labels

Please include an unpacking video if available. Additional photographs or video may be requested to help assess the claim.

Retain the artwork and all original packaging until the claim is resolved. Do not discard or return anything without our instructions. We will coordinate any necessary claim with the printing partner, carrier, or insurer.

Replacements and Refunds

Verified print damage or manufacturing defects will be addressed through a replacement at no additional cost or a refund, as appropriate. Incorrect orders and claims involving original artwork will receive an appropriate resolution based on the circumstances and applicable law.

If a refund is approved, it will be issued to the original payment method. Processing times depend on your payment provider. Any return required to resolve a verified damaged, defective, or incorrect order will be arranged at our expense.

Exclusions and Reporting Deadline

Except where required by law, claims for visible delivery damage, visible defects, or incorrect items first reported more than 15 calendar days after delivery will not be accepted under this policy.

Damage caused after delivery by improper handling, hanging, storage, moisture, accidental impact, or other misuse is not covered.

Consumer Rights

Nothing in this policy excludes or limits mandatory rights under applicable consumer law. Where statutory cancellation, return, repair, replacement, or refund rights apply, those rights take precedence. The reporting deadline above does not restrict statutory claims concerning defects that were not reasonably apparent upon delivery.

Contact

For order assistance or to report a problem, please use our website’s Contact page.